Booking Terms & Conditions

Last Updated : May 2022

PLEASE NOTE:

a) Some Service Providers do not allow changes and therefore full cancellation charges will apply.

b) Atlas Travels administration and amendment fees are non-refundable.

c) If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim cancellation costs from your insurance company. Your insurance premium is non-refundable by us.

d) This is a standard cancellation fee that we charge. In case there is no cancellation fee mentioned in these Terms, but it is mentioned on the listing page before you confirm your booking, the cancellation fee mentioned on the listing page will apply.

8 CHANGES AND CANCELLATIONS BY THE SERVICE PROVIDER

We will inform you as soon as reasonably possible if the Service Provider needs to make a significant change to your confirmed Travel Arrangements or cancel them. We will also liaise between you and the Service Provider in relation to any alternative travel arrangements offered by the Service Provider, but we will have no further liability to you.

Where you have booked a Multi-Contract Package, additional terms and conditions apply to your booking, please see clause 21 for further details.

9 COVID-19

We both acknowledge and agree that the COVID-19 pandemic has affected travel throughout the world and that we both have responsibilities to comply with various laws, regulations, and guidance issued by governmental or regulatory authorities which seek to manage the risks caused by COVID-19. In the light of these risks, we strongly advise that you obtain travel insurance which includes cover against any COVID-19 issues or incidents which may affect your booking.

You acknowledge that laws, regulations, and the Service Providers providing your holiday (such as airlines, hoteliers, and other service providers) may require you and employees of the Service Providers to comply with various measures which have been introduced to manage the risk of COVID-19. These may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment such as face masks and gloves and abide by social distancing requirements. There may also be limitations on the number of persons who may use facilities or services at any particular time, limitations on the availability of certain facilities and services, sanitisation, and other hygiene requirements.

You also acknowledge that certain Service Providers, ports, airports, border control, or other third parties may require you to undertake certain health formalities or satisfy other requirements aimed at managing the COVID-19 risk as a condition of your travelling, departing, entering, or residing in a particular place. You agree that it is your obligation to obtain details of these requirements ahead of your travel departure date and comply with and satisfy these requirements. If you fail to meet these requirements or refuse to complete them, you may be denied boarding, exit, entry, or the use of some other facility or service which forms part of your booking. We shall not be liable to you for any refunds or compensation in relation to such matters.

You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travellers, whether in the place of destination or upon return.

We strongly recommend that you familiarise yourself with the advice from your national authority for overseas travel before departing. In the UK, the Foreign and Commonwealth Office’s latest advice for travel to other countries is available here https://www.gov.uk/foreign-travel-advice.

You agree to notify us immediately if you test positive for COVID-19 at any time after you make your booking with us, if you consider that you may have COVID-19 symptoms or if you become aware that you may have come into close contact with someone who has tested positive for COVID-19 or who may have COVID-19 symptoms. We may share this information with the relevant Service Providers for your booking in accordance with the terms of our Privacy Policy.

If you notify us before travelling, and we (or the relevant Service Provider) conclude that you are no longer able to travel because of the COVID-19 risk, then your booking will be treated as having been cancelled by you and our standard cancellation charges will apply. We will, however, explore with you whether it is possible for you to postpone your booking to a later date, which may incur further charges. It might also be possible for you to transfer your booking to another person, subject to the terms of transfer set out in these Terms.

If you notify us during travel, you acknowledge that we or your Service Providers (or local laws and regulations) may require you to follow certain measures designed to manage the risk of COVID-19 and may refuse to provide you with the relevant service(s). You may, for instance, be required to self-isolate for a period of time. You agree to comply with these requirements. In this instance, we will provide you with such reasonable assistance as we are able to in the circumstances. However, we will not be responsible for meeting any costs incurred by you or for refunding or compensating you for the curtailment of your holiday, cancelled or rebooked transportation, additional accommodation, or other associated costs you incur in connection with the same.

We both agree that the measures set out above are a necessary part of keeping you, other travellers, employees and the public safe on holiday. You are making your booking in the full knowledge that such measures are likely to be a part of your holiday and do not amount to insignificant or significant changes to your booking, nor do they amount to any Failure (as defined in clause 22).

We shall have no liability to you for any refunds, compensation, losses, costs, expenses, or damages you incur in connection with the matters described above or if you are unable to travel or make use of all or part of your booking because of these matters. These are risks that you must protect by obtaining comprehensive travel insurance.

10 FORCE MAJEURE

Except where otherwise expressly stated in these Terms we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure.” For the purposes of these Terms, Force Majeure means any event beyond our or our Service Providers’ control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the Service Providers’ concerned control.

11 VISA, PASSPORT AND HEALTH REQUIREMENTS

It is your responsibility to check and fulfil the passport, visa, health, and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information visit, https://www.gov.uk/browse/citizenship/passports. Special conditions apply for travel to the USA, and all passengers must have individual machine-readable passports. Please check https://uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure. Up to date travel advice can be obtained from the Foreign and Commonwealth Office at https://www.gov.uk/travelaware.

Non-British passport holders, including other EU nationals, should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission, or Consulate of your destination or country/countries through which you are travelling.

We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements, or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements, or health formalities.

12 LAW AND JURISDICTION

These Terms are governed by English law and we both agree that the courts of [NAME OF COUNTRY/COUNTRIES IN U.K.] have exclusive jurisdiction over any dispute, claim, or other matter which may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

13 YOUR BEHAVIOUR

You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Service Provider’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger, or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Service Provider reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you, and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Service Provider prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

14 FLIGHTS

Flight times and tickets: Flight times shown are provisional and may be subject to change, as per these Terms. You should ensure that you have your flight reference number which will be required for check-in. The flight reference and check-in procedures are included in the booking confirmation email we send to you. Some flight providers will require this check-in procedure to be carried out online. Failure to check in online will result in check-in fees at the airport which you will be liable to pay.

Data: The flight information advertised comes from all the major airlines. The data is regularly updated. Seat availability and pricing are at the operator's discretion and are subject to availability. Please be aware that prices can fluctuate.

Luggage and other flight extras: All airlines have a standard hand luggage allowance which is included in our online prices. Allowances differ significantly from airline to airline. The allowance you are entitled to will be shown in the booking conditions of your airline which are displayed at the bottom of your documentation. Where you require additional luggage allowance this can be added to the booking prior to checkout and paid for.

Certain airlines consider holding luggage to be an optional extra. When you are booking with an airline that does make a charge for luggage it is not included or displayed in our headline prices and the option to add this extra facility will be offered to you at the time of booking. The luggage allowance will be dictated by the airline in question and can again vary. Should you choose not to take any hold luggage on your trip then you will receive the standard hand luggage allowance as detailed in the airline booking conditions. This will normally be between 5 and 10kgs. Bags must be no larger than the dimensions allowed by the airline in question for carry-on luggage. For further information please refer to the airline booking conditions.

PLEASE NOTE:

• Our online prices do not include in-flight meals.

• Where flight extras (such as bags and meals) are added at or after the time of booking they cannot be removed, cancelled, or refunded.

• Generally, airlines have a policy that bookings are non-refundable.

Dangerous Goods: There are regulations that set out what items you are allowed to take on board an aircraft and the items you are allowed to carry in your checked-in baggage. These will be set out on your airline’s website. The requirements are also typically set out in your airline’s conditions of carriage, which will be made available to you to review before you book. You can also read guidance from the Civil Aviation Authority on these rules on its website. You must comply with these rules.

Multiple airlines, triangular flights, and 2 x one-way flights: Where we book multiple airlines, triangular flights (different UK airports for outbound and inbound e.g., fly out of Manchester and fly into Liverpool), and or 2 x one-way flights on your behalf we will be making two separate flight bookings with two separate flight Service Providers or at times the same flight Service Provider. In certain cases, in order to ensure our prices are as competitive as possible for all customers, we will book a return flight (same airline, same route) as 2 one-way flights where one booking will be for the outbound leg of your flights and another for the inbound leg of your flights. When making multiple airlines or triangular flight booking the different UK airports will be displayed throughout the booking process and a multiple airline logo will be shown.

You will see two flight vouchers displayed on your paperwork, two flight references, and at times two separate flight Service Providers booking conditions. This does not affect your travel arrangements in any way, and you simply use the correct voucher to check in for each leg of your journey.

Scheduled flights: Our Sites offer scheduled flights from all the major airlines. Please note that in certain cases these flights may be indirect and fly via other airports. The flight display will show the take-off time from the departure airport and the landing time at the destination airport correctly. Where an indirect flight is offered full details of any flight stopovers/layovers will be made clear to you at the time of booking. Please note many scheduled flights are non-amendable and non-refundable once booked.

15 HOTELS

Hotel booking procedure: Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you depart for the required duration. The dates and times of your accommodation booking will be included in your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. When travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must normally check out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. We will request a late check-out for the room; however, this is not guaranteed. If we were not to book the hotel until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room for several hours after your arrival in the hotel. Your flight details are included in the booking details we pass to hotels so hotel staff should be aware of your flight timings. They will also be notified on your booking that you require a late check-out. Most hotels provide this late checkout facility. This will usually incur a small charge payable on the spot (it is impossible for us to prepay this charge) and should be requested at the start of your stay so as to avoid disappointment.

Atlas Travels’ pricing policy means that the price you see displayed on the hotel page is the price you pay per adult for the whole room. Children are included in this price so there are no additional room costs to pay for them. Some Service Providers may impose a limit on the number of children that can stay in each room. This is not controlled by Atlas Travels in any way.

Non-Refundable Rooms: If you book a non-refundable room, you will not be able to cancel nor amend your booking and no refund will be available. Deposit payment options are not available on bookings which include non-refundable rooms. Full payment is required at the time of the booking.

16 CAR HIRE 

Contracts for car rental booked through our Sites shall be with the relevant Service Provider and subject to their terms and conditions.

All drivers must display a full valid driving license at the time of pick up. The license must be valid for at least 12 months from the last day of your car rental period and both paper and photo licenses must be presented. You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Service Provider. Failure to meet any of these requirements will invalidate your car rental and Atlas Travels will not be responsible for any costs you may incur. Customers renting a vehicle for pick-up in any country outside the United Kingdom (U.K.) must present a full, valid license required under the laws of the country.

If you fail to cancel your booking prior to the pick-up time and do not collect the vehicle on the pick-up date, or if you fail to comply with the pick-up terms in accordance with the car Service Providers’ terms and conditions, most of the car rental providers reserve the right to make a ‘no show’ charge of up to 100% of the total value of the vehicle rental.

17 ASSIGNMENT OF CLAIMS

In the event that you or a member of your party has a direct legal claim against a Service Provider for a refund, compensation, or other loss or damage, and we agree to pay such sum to you (whether as a result of a concurrent legal obligation which we have to you or otherwise), you agree that upon such payment being made you shall assign your rights, title, interest, and benefit in and to such legal claims to us upon our request.

You agree that you will not assign or otherwise transfer any of your legal rights or claims against us which arise out of or are in connection with your booking or these Terms except as otherwise permitted in these Terms.

18 CHARGEBACKS AND CLAIMS AGAINST TRAVEL PROVIDERS

Unless such rights have arisen under the Consumer Credit Act 1974, you agree not to issue any chargebacks or otherwise dispute transactions with your payment card issuer against us (“Chargeback”). Rather, your rights to refunds and other claims shall be governed solely by these Terms.

You agree that if you initiate a Chargeback or make a demand for payment from a Service Provider, we shall be entitled to take such steps as we consider reasonable to ensure that you are not paid twice for the same claim. This may include suspending any obligations we may have to pay you under these Terms (or otherwise) until the Chargeback or claim against the Service Provider has been finally determined and the time limit for any challenge or appeal has expired

SECTION B: MULTI-CONTRACT PACKAGE BOOKINGS

This section only applies to Multi-Contract Packages (please see clause 2 for further information) and should be read in conjunction with Section A of these Terms.

19 TRANSFERRING YOUR MULTI-CONTRACT PACKAGE BOOKING

If any member of your party is prevented from travelling on their Multi-Contract Package, that person(s) may transfer their place to someone else, subject to the following conditions:

• that person is introduced by you and satisfies all the conditions applicable to the Travel Arrangements making up the Multi-Contract Package.

• we are notified not less than 60 days before departure.

• you pay any outstanding balance payment, an amendment fee of £10 per person transferring as well as any additional fees, charges or other costs arising from the transfer; and

• the transferee agrees to these Terms, the Service Provider’s terms and conditions, and all other requirements applicable to the Travel Arrangements making up the Multi-Contract Package.

You and the transferee remain jointly and severally liable for payment of all sums.

If you are unable to find a replacement, cancellation charges as set out in these Terms shall apply. Otherwise, no refunds will be given for passengers not travelling or for unused services.

20 IF YOU CANCEL YOUR MULTI-CONTRACT PACKAGE DUE TO UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES
If you have booked a Multi-Contract Package, you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and which significantly affect the performance of the Multi-Contract Package or your transportation to the destination. In these circumstances, we shall provide you with a refund of the monies you have paid but we will not be liable to pay you any compensation.

For the purposes of these Terms, “unavoidable and extraordinary circumstances” means a situation beyond the control of the party who invokes such a situation, and the consequences of which could not have been avoided even if all reasonable measures had been taken. This might include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely to the travel destination. However, whether these situations amount to “unavoidable and extraordinary circumstances” will depend on the particular situation.

The Foreign Commonwealth & Development Office (“FCDO”) issues travel advice which is available on their website. We take this advice into account when determining whether the cancellation rights described in this clause have arisen, but this is not the only factor we consider. The FCDO advice may not highlight any issues which significantly affect the ability of the Service Provider to perform the Travel Arrangements included in your Multi-Contract Package, or it may be that arrangements can be made to address any issues highlighted by the FCDO. If that is the case, then you will not be entitled to exercise the cancelation right described in this clause.

IMPORTANT NOTE: FCDO ADVICE AGAINST TRAVEL OR ALL BUT ESSENTIAL TRAVEL DUE TO COVID INFECTIONS

The FCDO is currently advising against all but essential travel to a number of travel destinations as a result of the COVID-19 pandemic (“FCDO COVID Advice”). This advice is changing regularly, and it is quite possible that, by the time of your departure, such FCDO COVID Advice may be in place in respect of your travel destination and a quarantine period may apply upon your return.

Please note that if the FCDO COVID Advice applies to your chosen destination at the time of your departure, it is likely that your Travel Arrangements will still be operating and available to you. In that case, provided that the performance of the Travel Arrangements included in your Multi-Contract Package are not significantly affected by COVID-19, the cancellation rights described in this clause 20 will not apply.

If you do wish to cancel in these circumstances, the cancellation terms set out in clause 7 shall apply. However, we will refund any money paid towards your hotel and transfer costs and waive our cancellation fee, but your flight will depend on your airline’s cancellation policy. If your airline provides a full or partial cash refund, we will pass this on to you once we receive it. If your flight is non-refundable, you should check whether you can claim this under your travel insurance.

21 CHANGES AND CANCELLATION OF YOUR MULTI-CONTRACT PACKAGE BY THE SERVICE PROVIDER AND US

Where you have booked a Multi-Contract Package and the Service Provider makes a change to or cancels the Travel Arrangements which form your Multi-Contract Package, the provisions of this clause will apply.

Your rights of cancellation will depend on whether the change is an “Insignificant Change” or a “Significant Change.” This is defined clearly in the Package Travel Regulations and might have a different meaning than what you think it has as explained below:

Insignificant Changes: We or your Service Provider may make an insignificant change to your Travel Arrangements at any time before the start of your Multi-Contract Package. If we or the Service Provider makes an insignificant change to your Travel Arrangements, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure, but we will have no liability to you and if you choose to cancel your holiday, normal cancellation charges will apply.

Insignificant Changes include the following:

• Change to your accommodation (see further below), where the alternative offered is of the same or better standard, has the same main features, and is in the same location (i.e., it is the same tourist destination).

• Changes to services available at your accommodation unless this is a major change to one of the main features of your accommodation.

• Alteration of your outward/return flights by less than 12 hours.

• Changes to carriers such as airlines and changes to aircraft or vehicle type.

• Any and all measures are similar to those set out in clause 13 (COVID-19).

SPECIAL NOTE ON ACCOMMODATION CHANGES AND CHANGES TO SPECIFIC FACILITIES

Due to the COVID-19 crisis, many hotels are closing on short notice, and we are arranging alternatives for our customers. Of the hotels that have stayed open, a number have made changes to facilities in order to meet new requirements around COVID risk to keep customers and staff safe. It is important to note that while a change to your hotel or to facilities at your hotel might not feel like an “insignificant change” to you, under the Package Travel Regulations, HOTEL CHANGES AND CHANGES TO SPECIFIC FACILITIES ARE “INSIGNIFICANT CHANGES” provided they meet the criteria above, which most hotel changes and facility changes will be.
Where your flight is still operating, those flights are non-refundable, which is why in order to protect Package Organisers and customers, the Package Travel Regulations allow the Package Organiser to provide suitable alternative accommodation and customers only have the right to cancel without incurring cancellation charges where we have not been able to provide an alternative which is of the same or better standard, with the same main features, and in the same location/destination.

Significant Changes: Occasionally the Service Provider may have to make a significant change to your confirmed Travel Arrangements. Examples of “significant changes” include the following, when made before departure:

• A change of accommodation area for the whole or a significant part of your time away.

• A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

• A change of outward departure time or overall length of your Travel Arrangements by more than 12 hours.

• A significant change to your itinerary, missing out on one or more destinations entirely.

• A change of UK departure airport except between:

 The London airports: Gatwick, Heathrow, Luton, Stansted, London City, and South end

 The South Coast airports: Southampton, Bournemouth, and Exeter

 The Southwestern airports: Cardiff and Bristol

 The Midlands airports: Birmingham, East Midlands, and Doncaster Sheffield

 The Northern airports: Liverpool, Manchester, and Leeds Bradford

 The Northeastern airports: Newcastle and Teesside

 The Scottish airports: Edinburgh, Glasgow, Prestwick, and Aberdeen.

If we have to make a significant change to your Multi-Contract Package (for instance, because the Service Provider makes a significant change to your Travel Arrangements), we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

• accepting the changed Travel Arrangements. If this results in a Multi-Contract Package of lower quality or cost, you may be entitled to a price reduction; or

• reject the proposed change, terminate your Multi-Contract Package booking, and receive a full refund of all monies paid; or

• reject the proposed change, terminate your Multi-Contract Package booking, and take an alternative one if we decide to offer this. If you decide to take an alternative Multi-Contract Package, we will inform you of it impact on the price of your booking and any additional sums to be paid. If the alternative Multi-Contract Package is of a lower quality or cost, you may be entitled to a price reduction.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request a notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative travel arrangements.

On rare occasions, we may have to cancel your Multi-Contract Package, for instance where the Service Provider has cancelled a Travel Arrangement included in a Multi-Contract Package, and we reserve the right to do so. If we do so, we will notify you as soon as possible. We may also decide to offer you an alternative Multi-Contract Package if we are able to do and inform you of it impact on the price of your booking and any additional sums to be paid. If the alternative Multi-Contract Package is of a lower quality or cost, you may be entitled to a price reduction. If we do not offer you an alternative Multi-Contract Package, or even if you just prefer, we will provide you with a full refund of any payments made for the Multi-Contract Package.

You may be entitled to compensation as a result of our cancellation of your Multi-Contract Package, except where we are prevented from providing the Multi-Contract Package because of Unavoidable and Extraordinary Circumstances (as defined in clause 19) and we notify you of the cancellation without undue delay before the start of your Multi-Contract Package.

22 OUR RESPONSIBILITIES IN RESPECT OF MULTI-CONTRACT PACKAGES

We have a liability to you for the performance of the Travel Arrangements included in your Multi-Contract under the PTRs, irrespective of the fact that such Travel Arrangements are to be performed by the Service Providers. However, you must tell us immediately of any failure to perform or improper performance of your Travel Arrangements (“Failure”). This will give us the opportunity to resolve the Failure whilst you are on your holiday. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or compensation in accordance with paragraph 3 of this clause.

Please note that the measures set out in clause 9 (COVID-19) are those required to manage the risks of COVID-19 as part of a normal safety management system. By making a booking with us, you agree that their existence shall not be considered as any form of Failure.

Subject to these Terms, if we or the Service Providers negligently perform or arrange those Travel Arrangements and we do not remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your Multi-Contract Package you may be entitled to an appropriate price reduction or compensation or both. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to the extent to which ours or our employees or the Service Provider’s negligence affected the overall enjoyment of your Multi-Contract Package. Please note that it is your responsibility to show that we or the Service Providers have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost, or other claims of any description if it results from:

a) the act(s) and/or omission(s) of the person(s) affected, or 

b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services forming part of your Multi-Contract Package and which were unavoidable and extraordinary; or

c) Force Majeure; or 

d) is connected with the matters described in clause 9 (COVID-19).

We limit the amount of compensation we may have to pay you if we are found liable under this clause:

a) loss of and/or damage to any luggage or personal possessions and money. The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

b) Claims not falling under (a) above and which do not involve injury, illness, or death. The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong, and you or your party has not received any benefit at all from your booking.

c) Claims in respect of international travel by air, sea, or any stay in a hotel. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); and The Paris Convention (with respect to hotel Travel Arrangements). You can ask for copies of these Conventions from our offices. 

It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our Service Provider(s) strictly in accordance with the complaint's procedure set out in these conditions.

Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

Please note, we cannot accept any liability for any damage, loss or expense, or other sums of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur; or (b) relate to any business.

We will not accept responsibility for services or facilities which were not included on your booking confirmation or where they are not advertised in our brochure/on our Sites. For example, any excursion you book whilst away, or any service or facility which your hotel or any other Service Provider agrees to provide for you.

Where it is impossible for you to return to your departure point as per the agreed return date of your Multi-Contract Package, due to “unavoidable and extraordinary circumstances,” we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women, or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Multi-Contract Package. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely back to your departure point.

23 INSOLVENCY PROTECTION FOR MULTI-CONTRACT PACKAGE PAYMENTS

We provide financial protection Multi-Contract Packages which include flights, by way of the ATOL scheme, operated by the Civil Aviation Authority. Atlas Travels is an Accredited Body Member of Atlas Travels Leicester Limited (ATOL number 10940). When you buy a flight inclusive Multi-Contract Package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong. For further information, visit the CAA website at https://www.caa.co.uk/atol-protection/.The price of our flight-inclusive arrangements includes the amount of [ENTER AMOUNT] per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

ATOL protection does not apply to all holidays and travel services listed on our website. Our website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all of the parts of your trip are not listed on it, those parts will not be ATOL protected.

We, or the Service Providers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the Service Provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we or the Service Provider identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.

We provide financial protection for all Multi-Contract Packages not including flights in accordance with the requirements set out in the Package Travel Regulations.

If you book Travel Arrangements that do not form part of a Multi-Contract Package your monies may not be financially protected. Please ask us for further details.

24 PROMPT ASSISTANCE FOR MULTI-CONTRACT PACKAGES

If you have booked a Multi-Contract Package and whilst you are on holiday, you find yourself in difficulty for any reason we will offer you such prompt assistance as appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities, and consular assistance, and with distance communications and finding alternative Travel Arrangements. Where you require assistance that is not owing to any failure by us, our employees, or sub-contractors, we will not be liable for the costs of any alternative Travel Arrangements or other such assistance you require. Any Service Provider, airline, or other transport Service Providers may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees, or charges you incur in the above circumstances if you fail to obtain our prior authorisation before making your own Travel Arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

25 CHANGES TO OUR BOOKING TERMS AND CONDITIONS

We may change, amend, modify, and update these Terms from time to time. You can see when these Terms were last updated by checking the “last updated” date displayed at the top of this Booking Terms and Conditions.

26 Marketing

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27 CONTACT US

If you have any questions or comments about these Terms, do not hesitate to contact us at enquiries@atlastravels.co.uk