ATLAS TRAVELS LEICESTER LTD
1. RESERVING YOUR TRAVEL
On the receipt of your request and deposit we will confirm your booking and from that point Cancellation charge will apply and send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made / Confirmed in writing at the time
2. PRICE GUARANTEE:
All fares and other information displayed on our website are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking. (a) Holiday arrangements excluding packages: While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. (b) “Packages”: Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates
3. SCHEDULED FLIGHT ARRANGEMENTS
As scheduled airline reserve the right to increase prices at any time the price shown on the confirmation invoice will only be guaranteed once full payment is received. The payment of deposit guarantees your seat, not the price.
4. GOVERNMENT ACTION
• Our Price Guarantee cannot cover increases due to direct Government action. E.g. the imposition of VAT or Passenger levy.
• UAE Tourism Dirham fees will be applied as of March 31, 2014 onwards for all past and new bookings.
5. MINOR CHANGES TO YOUR TRAVEL
If we are obliged to make any minor change in the arrangements of your Travel we will inform you as soon as possible.
6. MAJOR CHANGES TO YOUR TRAVEL
If before you depart we have to make any major changes to your Travel arrangements e.g. change of departure time of more than 12 hours, change of airport (but excluding changes between airports in London region, aircraft type or airline) it will not be because we are forced to do so by circumstances usually beyond our control. In such any unlikely event we will inform you immediately and our objective will be to minimise your inconvenience, we will wherever possible offer you alternative arrangements as close as possible to your original choice. You will then have a choice of accepting, taking another available Travel of similar price or cancelling. Should you choose to cancel you will be reimbursed all monies paid to us. No compensations is payable.
Details of airlines, flight number/schedules and destination airport will be shown on your invoice confirmation. We regret we are unable to guarantee specific aircraft types of airline.
Atlas Travels Leicester Ltd is not responsible for excessive luggage or for any item carried by passengers. Passengers are solely responsible for their own luggage throughout the journey. This includes loading and unloading during transfers from point A to point B and to coaches, etc.
The Company strongly recommended that the Clients take out adequate insurance. The client is herewith recommended to read the terms of any insurance affected to satisfy them as to the fitness of cover. No liability is accepted whatsoever for any loss of property, injury, ill health, death, hospitalisation, theft or loss of airline tickets, passport, baggage or money during the trip. You are solely responsible for your own travel and health insurance.
10. MAKING A BOOKING
The person making the booking becomes responsible to the Company for the payment of the total price of the arrangements for all passengers shown on the invoice.
No booking will be confirmed unless the required deposit has been received by the Company.
12. CHANGING YOUR ARRANGEMENTS
If you wish to change any item- Other than increasing the number of person in your party-and provided we can accommodate the change you will have to pay an Amendment fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes. You will be informed of any additional taxes prior to ticket issue.
Should you or any member of your party be forced to cancel your Travel, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of the cancellation charges. Cancellation charges on airline tickets are dependent on the airline the fare type and when cancellation takes place varying from 25% to 100%. Please check at the time booking. It should be noted that the majority of discounted airline tickets carry100% cancellation charges. Also accommodation vouchers once issued are usually non-refundable. Cancellation charges are calculated from the date we receive the written notice of cancellation. Amount of cancellation charge(Shown as per total holiday cost)
More than 42 days………………………………………………………………… Deposit
29-42 days…………………………………………………………………………… 50%
15-28 days…………………………………………………………………………… 70%
08-14 days…………………………………………………………………………… 90%
01-07 days…………………………………………………………………………… 100%
AFTER TICKET ISSUED Cancellation will result in of 100% of total cost of all travel arrangements in most cases. Please consult your reservation advisor. Charter flights carry a 100% cancellation fee both before and after ticket issue. Any cancellation charges to your travel arrangements will carry an Administration fee.
a) Cancellation against Deposit
All the deposits will be NON REFUNDABLE where the customer fails to pay full money 72 hours after the due date, Atlas Travels Leicester Ltd has the right to cancel the booking and process the ticket for refund to recover the necessary charges.
b) Cancellation against Packages or Package holidays
All packages or Package holidays are non-refundable including all Taxes unless otherwise mentioned .Packages or package holidays includes Air Tickets, Hotels and apartments, Transfers, Visas if applicable, Tours , Cruise , Guides , food and accommodation and all other related services for package or package holidays.
c) Cancellation against Online Booking completed directly on Website
All booking which are completed directly on www.atlastravels.co.uk and put for Cancellation/Refund/Reissue or Rescheduling for any reason are subject to an administrative charge £50 Per Ticket over and above the Airline charges.
14. LEGAL JURISDICTION
We accept the jurisdiction of the courts in part of the UK which the client is domiciled. For clients not domiciled in the UK the Courts of England shall case sole jurisdiction.
Apply to all bookings covered by an ATOL no other than 10940 as shown on Invoice. Please read the following terms and conditions carefully as they apply to all the bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of the company. A verbal variation will not be valid. The company act as agent only in transactions related to flights. Car hires, accommodation, package Travel etc. and book those facilities Travel for you (the client) on behalf of the supplier or Operator (the Principal). The Company are not the Principal and do not act as the Principal nor shall they be construed as being such by interference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named on Invoice. The company are not liable for the Principals actions failures or omissions. No booking will be confirmed unless the required deposit has been received by The Company. Principal reserve the right to increase prices up to the date on which they receive the balance. Payment of the deposit guarantees your seat, not the price. Booking made will be immediately subject to the Principal’s terms and conditions and The Company have no authority to vary them in the Client’s favour. All amendments/ cancellations will incur charges. Please note that a telephone booking confirmation is firmly confirmed as if it were made/ confirmed in writing at that time. The Company will attempt to fulfil Clients requirements to its best abilities and in the event of complaint will pass such complaints to the Principal concerned on the Clients behalf. As agent only, The Company will not be able to commit the Principals as to their correct course of actions. The Company strongly recommend that the Client takes out the adequate insurance whether or not it is a Principal’s condition of booking. The Client is here with recommended to read the terms of any insurance affected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.
CONDITIONS APPLYING TO A AND B
Please remember that the person making the booking accepts ALL the booking Conditions and is liable for any amendment fees, late payments or cancellation charges that rise on behalf of ALL the passengers in their party. In addition they are also responsible for checking this and all future documentation and for advising us immediately if anything is missing or incorrect. The details on Invoice are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately.
You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payments may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your Travel and still leave you liable to the cancellation charges. If an extra “booking charge” applies, this would have been advised at the time of booking. All credit card payments are subject to a 3% charge. However where cancellation can be avoided with the Principal a late payment fees of £50 will be applied to your balance.
2. ADVANCE PASSNGER INFORMATION SYSTEM (APIS)
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Atlas Travels Leicester Ltd and consent to Atlas Travels Leicester Ltd passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking). If you are travelling to a country that requires Advance Passenger information, Atlas Travels Leicester Ltd will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, Atlas Travels Leicester Ltd will send you an email confirmation containing a link where you can enter the information manually at any time before your departure.
3. PASSPORT & VISA
You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline authority or country.
Recommended in calculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for your Travel destination are outlined in the Department of Health leaflet entitled. “The Traveller’s Guide to health @ (T4), which is available by calling 0870 1555 455 It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medications and follow all Medical advice in relation to your trip
5. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, please advise us at the time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.
When you book with us you accept responsibility for any damage or loss cause by you or any member of your party. Proper payment of any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If you fail to do so you must indemnify us against any claim include legal cost subsequently made against us is a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving is such a way as to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property , we reserve the right to terminate your arrangement without notice. In this situation towards you ( including any return transport arrangements will immediately cease and will not be responsible for meeting any costs or expenses you may incur as a result making any refund or paying compensation.
7. RECONFIRMING RETURN/ONEARD FLIGHTS
It is your responsibility to ensure you follow ALL RECONFIRMATIONS INSTRUCTIONS which will be shown EITHER on the FRONT of the Invoice or on your travel documents. The company will not be liable for any additional costs due to your failure to reconfirm the flights.
We accept no responsibility for and shall not be tolerating in respect of any loss or damage or alterations, delays or changes occurring from unusual and unforeseeable circumstances beyond our control such as war or threat of war, civil strike, Industrial dispute including air traffic control dispute, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedule by scheduled airlines. You can check the current position on any country by telephoning the foreign and commonwealth Office’s Travel Advice Unit on 0845850 2829
9. RECONFIRMING RETURN/ONEARD FLIGHTS
It is your responsibility to ensure you follow ALL RECONFIRMATIONS INSTRUCTIONS It is your responsibility to ensure you reconfirm all your travel arrangements 72 hours prior to departure of each Leg of your Journey. The company will not be liable for any additional costs due to your failure to reconfirm the flights.
10. DOCUMENTS DESPATCH
We will ask you the preference of despatching your travel documents at the time of booking. We will not take any responsibility of document not being delivered or delayed due to the wrong postal or email address given at the time of booking. Documents will normally be despatched 7 days before departure. N.B. For bookings made within 14 days of departure it may be necessary for you to collect air tickets at the airport we will notify you for the same in advance. Any other vouchers will be posted /faxed or emailed to you direct. For additional security scheduled airline tickets are usually sent by special Delivery. And in this event this is your responsibility to ensure receipt collection. Late bookings may also require special Delivery/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking. We will not take responsibility for the document delayed not delivered in post due to strike or in Royal Mail or due to public holidays It is your responsibility to make sure you make alternate arrangements to collect your travel document in these situations.
11. THE COMPLAINT
If you have any reason for complaint whilst on your Travel, tours or any other reservations made through us, this must be brought to the attention of The Company’s local appointed representative/agent or the hotel management or other supplier immediately so that action can be taken to tackle the problem. If your representative/agent or the hotel management be unable to resolve the problem, please contact The Company office in the UK immediately. If the problem being still unresolved, record your complaints on a client comment form available on request, forward it together with full details of your complaint to The Company within 15 days after the end of your Travel. If you do not follow the above procedure, The Company will be deprived of the opportunity to investigate, rectify your complaint whilst you are on your journey. Any other complaints can be sent in writing to firstname.lastname@example.org
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.
13. ATOL Receipts
As per The Air Travel Trust Fund (ATT) policy, ATOL holders and their agents must issue the correct documents to its’ holidaymakers. It is important that this documentation is issued correctly as it is required to enable holidaymakers to make a valid claim for a refund from the ATT if their ATOL holder fails. In addition to the other evidentiary requirements outlined in its payment policies, the ATT will only pay claims where ATOL holders agents’ have properly issued their customers at the time of booking with an ATOL Receipt that meets the statutory requirements published by the CAA. Where these statutory requirements have not been met, claimants will be advised to contact their agent for a refund. The information that ATOL receipts must contain is written below. ATOL Receipts must contain the following information: i) The name of the agent and the fact that he is acting in the capacity of agent for the Licence holder [for identified travel services]; ii) The name of the Licence holder and the number of his Air Travel Organiser’s Licence (ATOL); iii) The Licence holder’s booking reference; iv) The customer lead name and other passengers and/or the number of persons booked; v) The date, origin, destination, time and airline operator and flight number (if known) of each flight booked; vi) All other elements in addition to a flight included in the price; vii) The total amount payable under the contract with the Licence holder and the amount paid to date.
14. Changes to Terms and Conditions
Atlas Travels Leicester Ltd reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
15. Online payments
Please read these terms carefully before using the online payments facility. Using the online payments facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility.
These terms and conditions apply to all online payments made to Atlas Travels Leicester Ltd T/A Atlas Travels
All payments are subject to the following conditions:
• We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account number in case of online bank transfer.
• We cannot accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or other reasons).
• We cannot accept any cost /damage / compensation of you due to double payment or fraud transaction while make online payment via link.
• If the card supplier declines or double charged the payment to then Atlas Travels Leicester Ltd is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
• In no event will the Atlas Travels Leicester Ltd be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.
• All prices quoted are in GBP – UK pound Sterling. Atlas Travels Leicester Ltd reserves the right to change the amount at any time due to system discrepancy.
16. Confirmation of Payment
You will receive a confirmation of your payment on your screen after you make the payment. You will have the option to print off a receipt or email a copy of the receipt to your email address once your transaction has been completed successfully.
Should you have any queries regarding an overpayment on your account and think you may be eligible for a refund, please contact the relevant department quoting reference number.
17. Legal Statement
The data (information) that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is not disclosed to a third party i.e. other companies or individuals unless required to do so by law.
18. Governing Law
This User Agreement is between you and Atlas Travels Leicester Ltd and is governed by the laws of England and Wales. The Site is offered to you by Atlas Travels Leicester Ltd, whose registered office is at 128 Evington Road Leicester LE2 1HL. Please note that this is also the address you should use for all correspondence regarding customer service.
Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.
We believe this information should only be used to help us provide you with better service and that’s why we have put a policy in place to protect your personal information.
We will not provide any of your personal information obtained via the web to other companies or individuals unless required to by law.
Whenever you provide sensitive information (for example, a debit/credit card number to make a payment) we will ensure all reasonable steps to protect it; such as encrypting your card number. We will also take security measures to protect your personal information in storage. Debit/Credit card numbers are used only for payment processing and are not retained for marketing purposes. Our websites may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.
20. Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”